Privacy Policy

Privacy Policy

ALVA is a brand of GSB Products Pvt. Ltd. When you visit our website or buy something from our store, you agree to terms set out in this agreement. We reserve the right to change terms set in this agreement.

General Conditions

You may not use our products to conduct any illegal or unauthorized activity that violate laws in your jurisdiction.

You may not reproduce, copy, or resell our product, marketing, copywriting, images, video and packaging.

We reserve the right to refuse orders you place with us. This could be due to limited inventory, lack of logistics support in your location or payment issues raised from our payment gateway providers.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Pricing

We price our products with a lot of thought and rarely change them. In occasions when we need to, we reserve the right to update our product prices and discontinue them based on our own discretion. When we update a products price, this website will clearly reflect the current price of the product. Discontinued products may no longer appear on the website.

Warranty and Returns

We offer product exchanges and returns within 15 calendar days from the date of purchase. We do not accept cancellations once an order is shipped. No return or Exchange will be done if initiated after the 15th day of delivery.

A return order is ineligible for exchange or refund if it is initiated beyond the 15th calendar day after received, or if the product is used or returned without original packaging. If we receive an in-bound shipment for an ineligible return, goods will be recycled or discarded without notice. No exchanges or refunds will be applicable and an additional service fee may be charged. If you send an unauthorized in-bound shipment, we will be unable to serve you in the future.

If you discover a manufacturing defect with a product you bought from our store, please send us an email at support@kidstudio.in from the email you placed the order with. As a small business, we cannot sustain and accept standard and defective product requests beyond 15 calendar days

Third-party websites

Certain content on our store may link to third-party websites like Instagram, Twitter and Facebook that are not affiliated with us. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Indemnification

You agree to hold harmless GSB Products Pvt. Ltd., our subsidiaries, employees and suppliers, harmless from any claim or demand, including reasonable attorneys’ fees.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India and be subjected to the jurisprudence of the courts in Kolkata.

Hosting

We host the website and backend ERP systems on reliable, well tested, cloud infrastructure that is regularly monitored and backed up. All traffic between your browser and our servers is sent over HTTPS.

Collecting Data

When you buy a product from us, we store your name, address, contact and purchase information. We may use this information to fulfil your order, occasionally send you marketing email, and improve the user experience.

Sharing Data

We may share your personal information when required by law to do so or to protect our rights if our Terms of Service are suspected to be violated.

Payments

All payments on our website are made on Payumoney payment gateway or cash on delivery. We never store your payment credentials on our servers. Credit card information is collected by Pay-U Money who adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Third-Party Services

We may use third-party services for shipping,analytics, payment gateways and social media. Such providers have their own terms and privacy policies. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Contact Information

Questions about the Terms of Service or Privacy Policy should be sent to us at support@alva.in should you choose to send us a physical letter, please send one to 56 M G ROAD, Kolkata, West Bengal – 700009.