Return and Cancellation Policy

We at ALVA believe in a “No questions asked return policy”

Returns

You can return or exchange any item within a period of 20 days from the date of purchase.

Exchanges

We will give you a full refund in the event we are not able to satisfy your requirement for a product or a size change.

Refunds

In case of prepaid orders full payment will be credited to customer original payment mode post receipt of the items in in its original packing. For COD, the credit will be done in your bank account as per your instructions. All refunds will be done within 24 to 48 hours of receiving the returned items. You may also opt for a store credit which will be given in a form of a discount coupon valid for a period of one year.

Return Intimation

Click on the return portal and input your order number and email id for initiating returns or exchanges. You will find the return portal at the end of each page view.

Guidelines for a valid return

  1. Product & Accessories, if any, should be in original condition
  2. Tags should be retained and returned on the garment
  3. Product should be unused